What is the Kyriba Customer Experience?

Kyriba provides cloud-based cash and liquidity management solutions for treasury, payments, risk management, and working capital. The Kyriba Customer Experience is designed to be intuitive, seamless, and efficient, ensuring that our customers can easily access the solutions and information they need to manage their treasury and liquidity effectively. Kyriba strives to provide exceptional customer service and support, with dedicated teams available to help customers with any questions or issues they may have.

One key aspect of the Kyriba Customer Experience is its focus on innovation and continuous improvement. Kyriba is committed to staying at the forefront of technology and trends in enterprise liquidity management, and regularly releases new features and updates to its products to ensure that customers have access to the latest tools and capabilities, along with exceptional service and support to ensure their success.

Implementation

The implementation process can be complex and challenging, especially for larger organizations. Knowing what to expect is key to any successful implementation. To ensure a smooth and successful transition, Kyriba has developed a milestone-driven methodology consisting of five phases, providing a clear roadmap from kick-off to go-live.

Kyriba's modular solution means that they can customize the deployment approach to meet the customer's specific needs. This allows for a more flexible and tailored implementation process that can accommodate the unique requirements of different organizations. By providing a clear roadmap and a flexible approach, Kyriba helps customers feel confident and well-prepared throughout the process, ultimately leading to a smoother transition and greater long-term success.

Training

To help customers get the most out of their platform, Kyriba offers a personalized, integrated approach to training and support called "Spot Consulting", a service that allows customers to work directly with Kyriba's team of experts to optimize their use of the Kyriba platform. This approach is designed to be flexible and tailored to each customer's specific needs compared to traditional modular training programs. Highlights include:

Personalized Training: Kyriba's team works with each customer to understand their specific needs and goals, and tailors the training accordingly. This ensures that customers are learning the skills and strategies that are most relevant to their businesses
Integrated Support: Spot consulting is not just about training - it's also a way for customers to get ongoing support and guidance as they work with the Kyriba platform. This can help customers troubleshoot issues, get advice on best practices, and optimize their use of the software over time
Faster Results: By focusing on specific areas where customers need support, spot consulting can help customers achieve faster results and see a quicker return on their investment in the Kyriba platform.

Support

Kyriba's client support services are designed to help customers get the most out of the Kyriba platform, by providing assistance with any questions or issues they may have, and helping to ensure that the platform is always working as effectively as possible. To ensure the highest level of service, Kyriba's client support team can be reached through a variety of channels, including phone, email, and social media. This means that customers can choose the method that is most convenient for them when seeking assistance.

Watch this video to hear from our clients from top companies sharing their customer service experience with Kyriba.

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